Refund policy
Effective Date: 1/31/2024
1. Overview: At Tatra Tales, we are committed to ensuring your satisfaction with our books and craft products. We understand that there are occasions when you may need to return a product. This policy outlines the process to ensure a smooth and fair experience.
2. Return Eligibility:
- Books: Eligible for return within 30 days of delivery. Must be in original, undamaged condition, including packaging and accessories.
- Craft Products: Returnable within 30 days of receipt. Items must be unused, in original condition and packaging.
3. Non-returnable Items:
- Customized or personalized items.
- Sale items (if applicable).
- Digital products.
4. Return Process: To initiate a return, contact us at support@tatratales.com or via the online chat with your order number, product details, and return reason. Include clear pictures of the product showing its condition. Wait for our approval before sending the product back. We will provide return instructions upon approval.
5. Return Shipping:
- Return shipping costs are the customer's responsibility and are non-refundable.
- Consider using a trackable shipping service or shipping insurance for valuable items.
6. Refunds (Store Credit Only): Upon receipt and inspection of your return, we will notify you of the approval or rejection of your return. Approved returns will result in store credit equivalent to the purchase price. This credit will be applied to your account with us and can be used for future purchases. No cash refunds will be provided.
7. Exchanges (if applicable): We replace items only if they are defective or damaged. For exchanges, email us at support@tatratales.com for instructions.
8. Policy Updates: Tatra Tales reserves the right to update or modify this return policy at any time without prior notice. Your use of our service following any such change constitutes your agreement to follow and be bound by the terms as updated or modified. We encourage customers to review the policy periodically for the latest information on our return practices.
9. Questions: For questions about our return policy, contact us at support@tatratales.com.